Welcome to Trufyx, an online platform that connects individuals looking to repair their mobile phone or tablet device (“Users”) with service and repair technicians (“Technicians”) who’s repair services are offered through the Trufyx website (the “Service”). The Service is offered through the Trufyx website (the “Platform”). This Privacy Policy (the “Policy”) explains our privacy practices for the Services we offer through the Platform. It describes how we collect personal information, use it and share it and the rights and options available to you with respect to your information. This policy is integrated into our Terms of Service [LINK] (the “Terms“) and constitutes an integral part of the Terms. Any capitalized terms that we use here and which are not defined will have the meaning given to them in the Ter
The following summary is provided to you for your convenience. It does not substitute the full Policy.
INFORMATION WE COLLECT
Registration Information. If you register to the Service, we will collect:
Analytics Data. We may use third party analytics tools to collect information about your use of the Service and create statistics from such information. For example, we may record the frequency and scope of your use of the Service, the duration of your sessions, and the interactions you make with the Service’s interface.
Device Information. We may collect information about your personal computer that you use to access the Service, including its model, operating system, unique device identifiers, mobile network information and the Internet Protocol (IP) address through which you accessed the Service.
Email Address. The email address you provide as part of the registration process may be used to send you information and updates pertaining to the Service, in addition to occasional news updates, related product or service information if you consent to receiving such information. If at any time you would like to unsubscribe from receiving certain types of emails, an unsubscribe option will be provided at the bottom of each email.
Please note that use of the Service is subject to having a valid email address, which will be used for sending updates about changes to this Privacy Policy. Unsubscribing from our email lists if present will not block this type of message which will continue to be available until your account is cancelled
Information we receive from others: In addition to the information you provide us directly, we receive information about you from others, including: Technicians. Technicians may provide information about you as they use our Service or as they provide repairs. For instance, we may collect information about you from technicians if they contact us about you.
CHILDREN’S PRIVACY
The Service is prohibited for children under the age of 18. Furthermore, we do not knowingly or intentionally collect information from children who are under 18 years of age. As stated in the Terms, you must be at least 18 years old to use the Service.
USE OF COLLECTED INFORMATION
We may use the information we collect for the following purposes:
SHARING INFORMATION COLLECTED
We may share the information outlined in this Policy, with others, in any of the following instances:
Cookies. Cookies are small files that a site or its service provider transfers to the hard drive of a computer through a web browser (if the computer settings allow) that enable the site’s or service provider’s systems to recognize the browser and capture and remember certain information. We may use cookies to understand and save your preferences for future visits in order to streamline the Service processes and to compile aggregate data about Website interaction and Platform usage if applicable so that we can offer an enhanced experience and improved tools in the future, including the ability to improve Website navigation and Platform usability.
AGGREGATED INFORMATION
We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity or the identity of anyone tracked through the Service, without consent.
INFORMATION SECURITY
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure. We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.
DATA RETENTION
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
CHANGES TO THIS PRIVACY POLICY
Because we are always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, we may terminate your account and block your access to, and use of, the Service.
CONTACT US
At any time, you may contact us with any question, request, comment or complaint that you may have with respect to the Service or these Terms, at info@trufyx.com.