Forgot My ICloud User ID/Password

Quick overview:

When it comes to managing Apple devices and services, your iCloud ID is the center of your identity. Despite its simplistic appearance, this ID is deeply integrated with the Apple ecosystem. The iCloud accounts are a subset of Apple IDs, as they are listed on Apple’s support site under “iCloud account”.

Although the terms iCloud and Apple ID are commonly used interchangeably, either one can be used. When the password for your iCloud ID is forgotten, don’t panic. In this article, you’ll learn how to reset the iCloud ID password associated with your Apple ID account.

Let’s fix it!

We will help you reset your Apple ID in 3 different ways:

  1. Unlock using “Find My” app
  2. Reset the password on the “Apple Support” app on another iPhone/iPad
  3. Reset the iCloud password with email / security question

Unlock using “Find My” app

“Find My iPhone” is a feature that helps you track your iOS device such as iPad, iPhone, or iPod when they’re stolen or lost. Among other features, it will help you recover your password or user ID if you forgot them. Follow these 5 easy steps:

  1. Download the “Find My” app to your iPhone or iPad (or any apple device you are using)
  2. If you’re auto-signed-in, sign out by clicking “Sign Out”, and then clear the Apple ID field on the screen.
  3. Click the “Forgot Apple ID or Password?” link.
  4. Set a passcode for your device, then enter it again to verify.
  5. You will be able to confirm your new settings by clicking on “Next” in the upper right-hand corner, and wait for the confirmation message.

Reset password using the “Apple Support” app on another iPhone/iPad

**Important: To reset the Apple ID password, you must enter the Apple ID you would like to use**

  1. Download the “Apple Support” app from the App Store.
  2. In the drop down list of several devices, find your iPhone/iPad in the menu and click on it.
  3. Access the Products page by tapping the “Products” button at the top of the screen.
  4. Tap “Apple ID” once you see it on the list, then select “Forgot Apple ID Password.”
  5. To begin, click “Get Started.”
  6. To change your Apple ID, tap “A different Apple ID”.
  7. Follow the instructions on the screen, click “Next”, and wait for the password change confirmation.

Reset password using email / security question

  1. Visit using a browser.
  2. Enter the email address associated with your Apple ID, and click “continue”.
  3. If you need to reset your password, click “I need to reset my password” option, then click “continue”.
  4. Select between answering a security question or receiving an email, then click “continue”.
  5. For email –
    Apple will send you an email with a “reset” button. Click it to reach the portal directly using this link.
    Then enter your new password & confirm with another entry.
  6. For security question –
    You’ll be presented with the security question, your answer must match the security answer EXACTLY as entered when you set it up. Double check for spelling mistakes or typos.
    Once you pass this step, you’ll be able to enter a new password & confirm it with another entry.
  7. Click “Reset Password”. Your new iCloud ID password is now set.

Reset password using the settings of your iPhone/iPad (if you’re logged in)

Here’s a short (and sweet!) tutorial by Apple on how to do it:

Make sure your 2-factore authentication is enabled

You can access your account only via trustable devices and the web, with Two Factor Authentication (2FA). Generally, trusted devices are iPhones, iPads, and iPod touches running iOS 9 or later or Macs running OS X El Capitan.
You’ll need your six-digit code sent to your phone number or displayed on your device to log in to a new device for the first time. The key allows you to confirm the new device is trustworthy by entering the code. After signing out, erasing the device, or changing your password, you will not need the verification code again.

By resetting the Apple ID or iCloud password from any trusted device if 2FA is enabled, you will be able to restore the security of your account.

If you still need assistance, feel free to schedule a fyx with us to have a technician repair your phone at your location. We’ll do our best to bring it back to normal.

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